Privacy Policy for AlbaLingo
At AlbaLingo, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how our online platform collects, uses, discloses, and protects your information when you use our services, including personalized language tutoring, conversational Spanish practice, business language coaching, exam preparation (DELE, SIELE), online and in-person classes, and cultural immersion workshops. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) (EU) 2016/679.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Data You Provide: This includes information you provide when you register for an account, book a class, make a payment, participate in a workshop, or communicate with us. This may include your name, email address, phone number, physical address, payment information (processed by secure third-party payment processors), and any other information you choose to provide related to your language learning goals or preferences.
- Usage Data: We automatically collect information about how you access and use our service. This may include your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. This data helps us understand user behavior and improve our online platform.
- Technical Data: We may collect device information, such as unique device identifiers, and network information to ensure the proper functioning of our service.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To Provide and Maintain Our Service: Delivering personalized language tutoring, managing your class bookings, processing payments, and ensuring the functionality of our online platform.
- To Personalize Your Experience: Tailoring our services and communications to your specific language learning needs and preferences.
- For Communication: Sending you confirmations, updates about your classes, service announcements, and responding to your inquiries and support requests.
- For Analytics and Improvement: Analyzing usage patterns to understand how our service is used, identify areas for improvement, and develop new features or offerings.
- For Security and Fraud Prevention: Protecting our online platform and users from fraudulent activities and ensuring the security of our systems.
- To Comply with Legal Obligations: Fulfilling our legal responsibilities and regulatory requirements.
3. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:
- Performance of a Contract: When processing is necessary for the performance of a contract with you (e.g., providing language classes you have booked).
- Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services, marketing, and fraud prevention, provided that these interests do not override your fundamental rights and freedoms.
- Consent: Where you have given explicit consent for specific processing activities. You have the right to withdraw your consent at any time.
- Legal Obligation: When processing is necessary to comply with a legal obligation to which we are subject.
4. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. We may share your information in the following circumstances:
- With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or providing services to you (e.g., payment processors, analytics providers, cloud hosting services). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you of any such transfer and ensure the continued protection of your data.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymize it.
6. Your Data Protection Rights
Under GDPR and other applicable data protection laws, you have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement, if you believe that the processing of your personal data infringes GDPR.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.
7. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. We use secure servers, encryption, and access controls to safeguard your information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
AlbaLingo
2847 Calle de Velázquez, Floor 3
28006 Madrid, Community of Madrid
Spain